Treo Email Challenge -- Chatter Email vs. Agendus Mail

Treo Email Challenge -- Chatter Email vs. Agendus Mail

My Palm Treo 650 is central to my business -- and I will use the next few entries in my Small Business Blog to detail some of the software packages that I rely on day-to-day. First, and probably most important, is email communication. Technology is wonderful! With my Treo Phone, I have the freedom to travel away from the office and still be in total connection wtih my clients through voice and email. And having a "always-on" data connection allows me to receive and respond instantly to any issues that require immediate attention. Unfortunately, VersaMail, the email package that comes with the Treo phone, just does not cut it as a high-use, reliable business tool. But two third-party applications have been competing for the default email program on my Palm -- ChatterEmail and Agendus Mail by Iambic. ChatterEmail is clearly the better product. It offers true IMAP "push" technology (i.e. my Treo let's me know the second that a new email has arrived) and it does the best job of displaying HTML emails. ChatterEmail's options are endless. My favorite options are the ability to turn it off during non-business hours, and the unique way it allows you to view and manage two or more seperate email accounts on one screen. In addition, ChatterEmail works totally in the background. This means, that emails are able to arrive while I am checking my calendar or even talking on the phone. The $39.95 price tag includes free updates and upgrades for life. It's no wonder Chatter is becoming such a popular choice among Treo users. Now, having basically told you that Chatter is the better of the two email clients, I have to say that, for now, I rely on Agendus Mail. Let me explain... Yes, Chatter is the better email client. However, email does not exist in a vacuum -- especially when you run a small business. When I receive an email from a client, I need to be able to convert that email into an action item. This is the strength of Agendus Mail, in conjunction with the Agendus Professional software (which is a beefed-up version of Palm's contact/calendar/task/memo functions). For example, I get numerous emails each day from clients who need simple website updates. When one of these emails arrive, I can immediately assign a new task based on this email message (and set a deadline and level of importance). Other emails need to be converted to a meeting or follow-up phone call -- this can be done with a tap of the stylus (or dpad if you are nimble). ChatterEmail simply does not have this capability. For $39.95, you can get the full-blown Agendus Professional software, which includes Agendus mail. Agendus mail also functions as a SMS client, which can also be useful. It also supports IMAP technology, but is not a true "push" application (it still has to sync to receive email). I've gone back and forth between the two products a few times. But for now, I am willing to sacrifice some of the superior features that Chatter has to offer in order to utilize the tools that Agendus email provides to help me stay organized.

Posted: 2007-03-05


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